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Customer Center

Warranty Information

Renaissance Learning, Inc. warrants NEO laptops, including keyboards and displays, to be free from defects in materials and workmanship for a period of three years from the date of original purchase.

For rechargeable devices, Renaissance Learning, Inc. warrants the rechargeable battery to be free from defects for 90 days from the date of original purchase.

During this period, if a defect should occur, Renaissance Learning, Inc. will, at its option, repair or replace your NEO laptop at no charge to you , provided that it is returned during the warranty period to Renaissance Learning, Inc. or one of its authorized resellers. This warranty does not apply if the NEO laptop has been damaged by accident or abuse, modified without the written permission of Renaissance Learning, Inc., or if identifying marks (including serial numbers) or seals have been removed or defaced.

There are no other warranties, express or implied. Renaissance Learning, Inc. accepts no responsibility for consequential damages, including, but not limited to, loss of profit or benefit.

Customers may purchase an extended warranty during the first 90 days of their original NEO purchase to extend their original warranty period from 3 years to 4 years. To purchase an extended warranty, please download the extended warranty form.

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Questions? Call: (866) 558-8452